Customer Care

Shipping Policy

Zero Halliburton ships via UPS Ground. Customers may request UPS Next-Day air or Second-Day air during the checkout process, additional charges will apply.

For items that are in stock, please allow 2 - 7 business days for delivery. Orders received after 4:00 pm EST will be shipped the following business day. Orders received on a weekends or holidays will usually ship within 48 hours after the first returning business day.

ALL ORDERS VALUED AT $125.00 OR GREATER, ARE SHIPPED WITH SIGNATURE REQUIRED IN ORDER TO PREVENT LOSS OF PRODUCTS. NO EXCEPTIONS.

Free return shipping may not apply for products on sale and/or promotion.

Items are in-stock unless otherwise specified on the individual product page.

You may track your shipment by logging on to http://www.ups.com and entering the tracking number emailed to you upon shipment of your package. If you need further assistance please contact info@zerohalliburton.com. Please be sure to reference your order number, name and address information.

Shipping Costs & Performance Summary

  • UPS Ground: 2 to 7 Business Days (does not include processing time).
  • No weekend delivery.
  • Rates are applicable within the Continental U.S. Alaska, and Hawaii.
  • Specialized shipping rates apply for Alaska and Hawaii.
  • Shipping is not available to P.O. Boxes or Military APO/FPO addresses.
  • Signatures are required for all shipments over $125.00, no exceptions.

Shipping Fee

Within the Continental U.S.

Order Value Ground 2 Day Overnight
$0 - $500 FREE $25.00 $50.00
$500.01 or more FREE $50.00 $150.00

Rates to Alaska & Hawaii

Order Value Ground Expedited
$0 - $500 $25.00 $50.00
$500.01 or more $50.00 $150.00

Tracking

Upon shipment of your order UPS Quantum View with send an email notification with your order tracking number.

International Orders

ZEROHALLIBURTON is proud to offer international shipping to our customers through Yakit.

International Orders - Inquiries and Return Policy

For inquiries on International Orders, please e-mail ZERO Halliburton's Customer Service at orders@zerohalliburton.com, or you may call our Customer Service directly at 1 (732) 393-7400.

Please note: All International Orders are FINAL, and therefore, we are unable to accept any returns or exchanges.

Special Advisory: Once your order is approved and processed, you will receive a Confirmation E-Mail, Receipt, and Tracking Number from ZERO Halliburton to monitor the status of your shipment while it is in transit. To check on a shipment, or to file a claim from any loss or damages caused while the product was in transit, please contact ZERO Halliburton's Customer Service at orders@zerohalliburton.com.

Domestic Return Policy

Should you need to return your Zero Halliburton purchase, you have 30 days from receiving your order to arrange your exchange or return and have your items sent back to us.

Zero Halliburton accommodates free returns, for up to four (4) items from the same order within 30 days from the receipt of shipment excluding personalized or custom products. All items must be returned new, unused and in their original packaging with all “hang tags” attached.

Returns that do not meet our policy will not be accepted and will be sent back to the customer.

To begin the return process, please call 1-866-210-5512 or send an email to orders@zerohalliburton.com with your name, contact details and your original order number to receive a Returned Goods Authorization (RGA) number. Product returns will not be accepted without an RGA number.

Zero Halliburton will pay return shipping costs for up to four (4) items from the same order. Any return with more than four (4) items, will incur a $100 freight charge that will be deducted from your refund. We will provide a pre-paid UPS label to return the items to us. All items must be returned new, unused and in their original packaging with all “hang tags” attached.

Refunds will be credited for the price paid for each item and any applicable sales tax. This credit will not include original shipping charges. Your credit will appear after Zero Halliburton has received and processed your returned item. Please allow one to two billing cycles for the refund to appear on your credit card statement.

Any Zero Halliburton product that has been engraved or customized is final sale and cannot be returned.

For Zero Halliburton products purchased at Zero Halliburton stores, authorized dealers or other retail websites, please contact the original place of purchase for return instructions.

Late Returns

Your purchase should be sent back to us within 30 days of receiving your order. Returns outside of this period will not be accepted and will be sent back to the customer.

Gifts

To arrange a gift return, please email orders@zerohalliburton.com, and we will assist you further.

Final Sale

Items marked as Final Sale cannot be returned or exchanged.

Repair Service

Repair Information

Should your ZERO HALLIBURTON product need repair or replacement parts, we stand ready to assist.

To begin, please contact Zero Halliburton Customer Service, by phone or email, at 1-866-210-5512 or repairs@zerohalliburton.com for complete instructions on the Zero Halliburton repair process.

Customer Service will provide directions on where and how to send your case in to one our Authorized Service Centers for repair. You will receive a Return Authorization (RA) Number, which assists us and you in tracking the status of the repair. No item can be sent without an authorized RA number.

All repairs must be carefully packaged in a box to avoid additional damage being incurred during the shipping process. Zero Halliburton cannot accept unboxed merchandise and is not responsible for products that are damaged or lost in transit.

Please include, your contact information: name, address, phone number and email address inside of the case. The RA Number must also be written on the exterior of the shipping box.

We recommend that you ship your case via a shipment method that includes a tracking number to monitor the delivery status and ensure proper documentation of receipt.

Authorized Service Centers

For added convenience, ZERO HALLIBURTON has a select list of authorized service and repair centers throughout North America and in many other parts of the world. Please contact ZERO HALLIBURTON directly, and we will help you find the Authorized Service Center in your area.

Office Hours: Monday – Friday, 9 AM – 5 PM (EST)

Phone: 1-866-210-5512

E-mail: repairs@zerohalliburton.com

Zero Halliburton Limited Warranty

WARRANTY

Each product made by Zero Halliburton, Inc. is manufactured to the highest industry standard and is covered by the “Zero Halliburton Five (5) Year Limited Warranty Plan” (“this Warranty”). This Warranty applies to any Zero Halliburton travel, business or casual bag, regardless of the material composition, and is only valid on Zero Halliburton products purchased from authorized Zero Halliburton dealers, Zero Halliburton retail stores, outlet locations or the Zero Halliburton website.

This Warranty is non-transferable and is only available to the original purchaser. It does not extend to any subsequent owner or transferee of the product. Proof of purchase is required to validate this Warranty.

COVERAGE

This Warranty provides coverage against defects in workmanship and materials that arise during the period that starts from the date of purchase and for five years thereafter (the "Warranty Period"). For specialized or limited edition, discontinued or out-of-stock product under warranty, Zero Halliburton guarantees it will replace the item with product at equal to or greater retail value and does not guarantee an exact replacement of the same limited edition, discontinued or out-of-stock item.

The Warranty Period is not extended if Zero Halliburton repairs or replaces the product. Zero Halliburton may change the scope and availability of this limited warranty at its discretion, but any changes will not be retroactive in effect.

This Warranty does not cover normal wear and tear or cosmetic damages that do not impact the functionality of your Zero Halliburton product, such as scratches, dents, or stains. Incidental damages and losses are also not covered under this Warranty. Damage caused by an airline or courier service is not covered under this Warranty. If your Zero Halliburton product is damaged by an airline or third-party service, please contact that company directly to file a claim.

SERVICE & REPAIR

Zero Halliburton Customer Service and Support is available to assist with any questions about Zero Halliburton products. You can contact Customer Service via email at info@zerohalliburton.com or call toll free +1.866.210.5512, Monday–Friday from 9:00am to 5:00pm ET, from the U.S. and Canada. Calling from outside the U.S. and Canada, charges may apply.

If you require Repair Services, please send an email to repairs@zerohalliburton.com. If the repair is covered under this Warranty, Zero Halliburton will, in its sole discretion, either repair or replace the product free of charge. If your warranty claim is submitted during the first year of ownership, Zero Halliburton will also pay for shipping to and from an authorized repair facility. If your warranty claim is submitted after the first year of ownership, you are responsible for the shipping costs to send your Zero Halliburton product to an authorized facility for evaluation and repair, and Zero Halliburton will assume the return freight cost.

For non-US service centers, local policies differing from the above regarding the sharing of costs for shipping to and from an authorized service location may apply.

Zero Halliburton is able to provide repair services for products that are out of warranty or not covered under this Warranty. For uncovered repairs, you are responsible for all shipping costs to and from the designated service center. Zero Halliburton will provide you with an estimate of service costs for approval prior to repairing your Zero Halliburton product.

Zero Halliburton has a global network of authorized service and repair centers. Click here for a complete list of facilities.

PROPERTIES OF ALUMINUM

Since 1938, Zero Halliburton has been committed to creating aluminum travel cases that provide unsurpassed quality and protection for a traveler’s personal belongings. Aluminum is strong and durable; however it will show “dings” and scratches, possibly even after the first use. These nicks are recognizable badges of travel and should not expose the internal contents of a bag to damage.

PRODUCT CARE

Zero Halliburton aluminum and polycarbonate cases will pick up scratches, abrasions, and nicks over time. While scratches may cause the underlying aluminum surface to appear worn, Zero Halliburton cases will still provide protection for your contents, no matter the bump or bruise.

Zero Halliburton recommends removing dirt or residue from an aluminum case by wiping the case with a soft, damp cloth. Cleaning solutions must NOT contain abrasives, as these cleaners may damage the case surface or leave scratch marks. Aluminum cases may be shined by applying a coat of mild polish wax that does NOT contain silica.

For polycarbonate luggage pieces, Zero Halliburton recommends coating a soft cloth or sponge in lukewarm water and mild soap and cleaning the shell in a vertical motion. Do NOT use any cleaners or agents such as ammonia, acetone, benzene or chloroform. Cleaners that include phenol or any of these ingredients can damage the polycarbonate case.

LIMITATION OF LIABILITY

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. ZERO HALLIBURTON’S RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO REPAIR OR REPLACEMENT, AS DESCRIBED IN THIS WARRANTY STATEMENT. THE REMEDIES DESCRIBED IN THIS WARRANTY ARE YOUR SOLE AND EXCLUSIVE REMEDIES, AND CONSTITUTE ZERO HALLIBURTON’S ENTIRE LIABILITY FOR ANY BREACH OF THIS WARRANTY. ZERO HALLIBURTON’S LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR YOUR ZERO HALLIBURTON PRODUCT, NOR SHALL ZERO HALLIBURTON UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. HOWEVER, SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. ZERO HALLIBURTON LIMITS THE DURATION OF AND REMEDIES UNDER ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY. HOWEVER, SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Lock Information

TSA Inset Lock Instructions

Zero Halliburton cases feature several styles of TSA Approved Combination locks on luggage, wheeled business and attaché cases. The locks featured on the Zero Halliburton aluminum attachés are not TSA compliant, unless where otherwise noted.

For instructions on re-setting older product locks, please contact Zero Halliburton Customer Service at info@zerohalliburton.com

Below are instructions on how to change the factory pre-set combinations to your unique 3-digit code.

TSA Inset Lock
Featured on ZRL Polycarbonate and Profile Wheeled Styles

The factory pre-set combination is 0-0-0. Make sure the combination reflects 0-0-0 before attempting to reset.

To set the lock to your desired 3-digit code the steps to follow are below. (Refer to Images)

Insert a narrow, pointed object, such as the tip of a pen, into the small round reset button on the right side of the lock until it makes a clicking sound. The reset button will remain in the depressed position. (If the reset button does not depress, make sure the combination is at 0-0-0; using excessive force to depress the reset may damage the lock.)

With the reset button in the depressed position, set the combination to your 3-digit code.

(It is recommended that you write down and save your combination. If the case is locked and the combination is forgotten, a locksmith will be required to open the case.)

Once set, push the Slide-Open button to the right. (Make sure your combination remains in place). You will hear a clicking sound when the reset button returns to its original position. Your combination is now set.

TSA Latch Lock Instructions

Zero Halliburton cases feature several styles of TSA Approved Combination locks. The locks featured on the Zero Halliburton aluminum attachés are not TSA compliant, except where otherwise noted.

For instructions on re-setting older product locks, please contact Zero Halliburton Customer Service at info@zerohalliburton.com

Below are instructions on how to change the factory pre-set combinations to your unique 3-digit code.

TSA Latch Lock
Featured on Classic Aluminum 2.0, Classic Polycarbonate 2.0, GEO 3.0 (including attache and wheeled business cases) Carbon Fiber and Premier Attache 2.0 series.

The factory pre-set combination is 0-0-0.

To set the lock to your desired 3-digit code the steps to follow are below. (Refer to Images)

Ensure the lock shows 0-0-0 unlock and open the case.

Position the case with locks facing upward and to the right.

On the back of the lock, slide the reset button upwards. Once in the up position, set the combination to your 3-digit code.

(It is recommended that you write down and save your combination. If the case is locked and the combination is forgotten, a locksmith will be required to open the case.)

Once complete, return the re-set button to the down position. The combination lock is now reset.

Closed and Pre-set to 0-0-0


Collectors Series Two-Step Lock Instructions

Zero Halliburton Collectors Series travel cases are equipped with two levels of security that can work independently or in tandem. In addition to a TSA combination lock, the travel cases are equipped with biometric fingerprint technology as an additional security feature. Travelers can use the combination lock by itself or add the fingerprint scan for enhanced protection.

Operating instructions follow.

Combination Lock Instructions

You may open and lock the travel case with just the combination lock.

Setting the Combination Lock

  1. The combination lock comes with a factory pre-set of 0-0-0-0. Before resetting, ensure that the combination shows 0-0-0-0. (Figure 1 below)
  2. Turn the TSA007 knob counterclockwise to the unlock position, using a pen tip or other small pointed instrument, press the reset button (Figure 1). Keep the pointed instrument in the reset button until you have changed the combination dials.
  3. Set your combination by turning the dials to your desired numbers. Remove the pointed instrument to release the reset button.
  4. Turn the TSA007 knob clockwise 90 degrees to the lock position.

WRITE DOWN AND SAVE YOUR COMBINATION!

Keep it in a secure place for future reference. Zero Halliburton cannot assist you in opening the case if you forget the combination.

Unlocking the Case

  1. From the lock position, turn the dials to 0-0-0-0 (the preset combination) or to your personal combination.
  2. Turn the TSA007 knob counterclockwise 90 degrees to the unlock position (Figure 1).
  3. Press the buttons on the side sliders and move the sliders outward to open the case (Figure 1).

Figure 1

Locking the Case

  1. Close the case.
  2. Move the side sliders to the lock position (Figure 1).
  3. Turn the TSA007 knob clockwise 90 degrees to the initial lock position (Figure 1).
  4. Turn or spin the combination dials.

RECAP

When locking the case, remember to spin the combination dials to ensure that the case is completely locked.

The side sliders must also be in the lock position to ensure that the case is securely locked.

Fingerprint Lock Instructions

The fingerprint feature can be used in conjunction with the combination lock as an added level of security. Once fingerprints are registered, the case can be unlocked by either the fingerprint sensor or the combination lock.

Registering Fingerprints

  1. Open the travel case and locate the battery cover on the back of the center lock bar. Remove the cover and insert 2 AA batteries (not included) in the positive (+) and negative (-) positions as indicated. (Figure 2)
    NOTE: Batteries are required for the biometric fingerprint feature to operate. To conserve battery life, flip the power switch to “OFF” when the case is unlocked and NOT in use. A low battery warning is indicated when the power switch is turned on and the red indicator light flashes 3 times.
  2. Flip the power switch to “ON,” and press and hold the “SET” button for 1 second. (Figure 2)
    NOTE: Be careful not to hold the “SET” button for longer than 1 second, or you could delete all the fingerprints currently registered.
  3. You will hear 2 short beeps, and the indicator light will flash purple when the registration function is activated. (Figure 2)
  4. Choose a fingerprint to register and prepare to scan it 3 times in succession: While the purple light is flashing, place your finger on the fingerprint sensor and hold it in place for 1 second. (Figure 3)
    • If the scan is successful, you will hear 1 short beep, and the indicator light will turn blue. The light will then flash purple, indicating that you should place the same finger on the sensor again.
    • Repeat the process and wait for the beep and the blue indicator light, and then scan the same finger one more time, for a total of 3 scans. Once your fingerprint is registered successfully, you will hear 1 long beep, and the indicator light will turn blue again.
    • If either of the first two scans fails, you will hear 2 short beeps, and the indicator light will turn red for 2 seconds. The light will then flash purple, prompting you to rescan the same finger. IF the subsequent scan(s) are successfully registered, you will hear 1 long beep, and the light will turn blue again.
  5. Repeat the scanning process above for each additional fingerprint you want to register.

Figure 2

NOTES

If registration activity is not detected within 10 seconds after the “SET” button is pressed, the registration function will be cancelled.

The maximum number of stored fingerprints is 50. After that, you will need to delete all the fingerprints before scanning and registering new fingerprints. The system does not allow you to delete specific fingerprints.

Deleting Fingerprints

To delete your registered fingerprints, press and hold the “SET” button for 3 seconds. You will hear 1 long beep, and the indicator light will turn blue. All registered fingerprints will be deleted.

Locking the Case

  1. Ensure that the power switch is “ON” before locking the case.
  2. Turn the TSA007 knob to the lock position.
  3. The fingerprint lock will automatically engage when you close the case.
  4. Return the side sliders to the lock position.

Unlocking the Case

  1. Move the 2 side sliders on the case to the unlock position. (Figure 1)
  2. Place one of your registered fingers on the fingerprint sensor and hold it in place for at least 1 second.
    • If the fingerprint match is successful, you will hear 1 long beep, and the indicator light will turn blue for 10 seconds. You must open the case within 10 seconds of the fingerprint scan, or the lock will re-engage.
    • If the fingerprint match fails, you will hear 2 short beeps, and the indicator light will turn red. Wait for the indicator light to flash blue and then rescan your fingerprint to unlock the case.

RECAP

The travel case can only be opened when the fingerprint lock and side sliders are both in the unlock position. For safety reasons you must open the case within 10 seconds of the fingerprint scan, or the lock will reengage. You will need to scan your fingerprint again to unlock the case.

TSA

Cleaning Instructions

Cleaning Your Zero Halliburton Travel Case

Aluminum

To remove dirt or surface residue, gently wipe the case with a soft, damp cloth. To bring out aluminum's natural shine, buff your case with a coat of mild, silica-free (Silica-based products can scratch the aluminum surface) polishing wax. Admire your handywork.

Polycarbonate

To remove dirt or surface residue, gently wipe the case with a soft, damp cloth. You can use a mild, non-abrasive, detergent (such as Dawn® dish soap) to aid in the removal of any oil-based residue.

Do not us any abrasive or silica-based products. These compounds can scratch the polycarbonate surface.

Leather

To remove dirt and surface residue, gently wipe the case clean using a soft, damp cloth. For extra shine and care, use saddle soap or a high-quality leather treatment product as directed. Do not use waxes, or silicone-based formulas that may impair the ability of the leather to "breathe." For stubborn, persistent stains, consult with a professional leather cleaner for help.

Nylon

To remove dirt and surface residue, begin by brushing debris from the nylon with a soft, nylon-bristled brush. Follow this first step by wiping the case clean using a soft, damp cloth. Do not saturate the case. Allow the nylon case to dry completely away from direct sunlight.

Foam Inserts (Camera and Technical Cases)

ZERO Halliburton uses the highest quality foam available. However, as in any product, the very properties of foam material make it subject to degradation over time. If you notice any appearance of fine powder, loss of resiliency, noticeable color change or a consistency change such as a rubbery soft feel, it is time to obtain a replacement set of foam.

As a maintenance procedure, we recommend that you replace the foam interior of your case every five years. It is important to note that it is your responsibility as case owner to regularly check for foam degradation and to replace the foam as necessary. ZERO Halliburton is not responsible for any damage sustained to the contents of the case due to foam degradation.

Luggage Tracking

ZERO GLOBAL TRACKING PROGRAM

Zero Global Tracking (ZGT) is a complimentary feature that can reunite Zero Halliburton owners with a misplaced, lost or stolen bag. Zero Global Tracking is featured on the following Zero Halliburton collections: Carbon Fiber travel, Classic Aluminum 2.0, Classic Polycarbonate 2.0, Geo 3.0 Aluminum and Geo 3.0 Aluminum Attaché and the ZRL Polycarbonate travel products.

The ZERO GLOBAL TRACKING system is built on the unique 12-digit Tracking Number or UID (Unique Identification Code) that is located on the ZGT Plate found on the exterior of the product. To take advantage of this feature, you register the unique ZGT/UID number and current contact information into the ZERO GLOBAL TRACKING Database which is found on the Zero Halliburton website: http://zh-tracking.com, where you will open and activate an account. You can also scan the QR code found on the tag, which will take you directly to the site.

Zero Global Tracking

Once your product is registered, the Zero Halliburton Global Tracking system allows anyone who may find your lost or stolen case to simply email us at ZH-Tracking.com to advise that they have recovered a bag with the Unique Identification Code found on the ZH-Tracking tag found on your bag. The Finder does not have access to your name or other personal details.

Once ZH-Tracking has been notified, the Zero Halliburton Tracking program will, in turn, notify you, the Owner, and provide you with information pertaining to the recovery of your item.

Please register your product immediately after purchase to activate the ZERO GLOBAL TRACKING feature! Upon your registry, you will also be included to receive select notifications of special ZERO HALLIBURTON events, exclusive offers, and new product introductions.

Six-Wheel System

The Collectors Series Six-Wheel System: Optimizing Your Experience

Along with its many other exceptional features, the Collectors Series case is equipped with six, recessed, in-line wheels. This system is unique from most four-wheel spinner cases and, as with any new performance vehicle, it takes a few drives to master.


The four, rotating in-line wheels are designed for conditions under which pushing is preferred such as rolling the case on smooth, hard surfaces and maneuvering into tight spaces. The case’s two, straight, in-line wheels perform best under “pull” conditions such as moving across soft or unstable surfaces (carpet, for example) and transporting the case over longer distances. Because the wheels are recessed, the case has a lower center of gravity which mitigates tipping and makes the transition between four and two wheels much faster than a traditional system – a feature you are sure to appreciate while on the road.