Customer Care

Shipping Policy

Zero Halliburton ships via UPS Ground. Customers may request UPS Next-Day air or Second-Day air during the checkout process, additional charges will apply.

For items that are in stock, please allow 2 - 7 business days for delivery. Orders received by 2:00 pm EST will be shipped the following business day. Orders received on a weekends or holidays will usually ship within 48 hours after the first returning business day.

ALL ORDERS VALUED AT $125.00 OR GREATER, ARE SHIPPED WITH SIGNATURE REQUIRED IN ORDER TO PREVENT LOSS OF PRODUCTS. NO EXCEPTIONS.

Items are in-stock unless otherwise specified on the individual product page.

You may track your shipment by logging on to http://www.ups.com and entering the tracking number emailed to you upon shipment of your package. If you need further assistance please contact info@zerohalliburton.com. Please be sure to reference your order number, name and address information.

Shipping Costs & Performance Summary

  • UPS Ground: 2 to 7 Business Days (does not include processing time).
  • No weekend delivery.
  • Rates are applicable within the Continental U.S. Alaska, and Hawaii.
  • Specialized shipping rates apply for Alaska and Hawaii.
  • Shipping is not available to P.O. Boxes or Military APO/FPO addresses.
  • Signatures are required for all shipments over $125.00, no exceptions.

Shipping Fee

Within the Continental U.S.

Order Value Ground 2 Day Overnight
$0 - $500 FREE $25.00 $50.00
$500.01 or more FREE $50.00 $150.00

Rates to Alaska & Hawaii

Order Value Ground Expedited
$0 - $500 $25.00 $50.00
$500.01 or more $50.00 $150.00

Tracking

Upon shipment of your order UPS Quantum View with send an email notification with your order tracking number.

International Orders

ZEROHALLIBURTON is proud to offer international shipping to our customers through Zonos™

International Orders - Inquiries and Return Policy

For inquiries on International Orders, please e-mail ZERO Halliburton's Customer Service at orders@zerohalliburton.com, or you may call our Customer Service directly at 1 (732) 393-7400.

Please note: All International Orders are FINAL, and therefore, we are unable to accept any returns or exchanges.

Special Advisory: Once your order is approved and processed, you will receive a Confirmation E-Mail, Receipt, and Tracking Number from ZERO Halliburton to monitor the status of your shipment while it is in transit. To check on a shipment, or to file a claim from any loss or damages caused while the product was in transit, please contact ZERO Halliburton's Customer Service at orders@zerohalliburton.com.

Return Policy

To guarantee customer satisfaction, we offer free returns, of up to 4 full-priced items from the same order, for purchases made on the Zero Halliburton website, www.zerohalliburton.com, that did not meet our customer's expectations.

ZERO Halliburton unconditionally guarantees all full-priced merchandise purchased directly from zerohalliburton.com, for 30 days from the receipt of shipment. If you are not completely satisfied with your purchase, you may return it, if unused or defective, for a prompt exchange or refund. This excludes any personalized or custom items or items on sale.

To return an item, please call 1-866-210-5512 to receive a Returned Goods Authorization (RGA) number. Product returns will not be accepted without a RGA number.

ZERO Halliburton will pay the UPS return shipping costs for up to 4 items from the same order. Any return greater than 4 items, will incur a $100 charge for freight that will be deducted from your refund. We will provide a pre-paid UPS label to return the items to us. All items must be in the condition received with all “hang tags” attached and in the original box.

Refunds will be credited for the price of the case and any taxes applied. This credit will not include original shipping charges. Your credit will appear after Zero Halliburton has received and processed your returned item. Please allow one to two billing cycles for the refund to appear on your credit card statement.

Any ZERO Halliburton product that has been engraved or customized is final sale and cannot be returned. Items on sale cannot be returned.

For Zero Halliburton products purchased at Zero Halliburton stores, authorized dealers or other retail websites, please contact the original place of purchase for return instructions.

Repair Service

Repair Information

Should your ZERO HALLIBURTON product need repair or replacement parts, we stand ready to assist.

To begin, please contact Zero Halliburton Customer Service, by phone or email, at 1-866-210-5512 or repairs@zerohalliburton.com for complete instructions on the Zero Halliburton repair process.

Customer Service will provide directions on where and how to send your case in to one our Authorized Service Centers for repair. You will receive a Return Authorization (RA) Number, which assists us and you in tracking the status of the repair. No item can be sent without an authorized RA number.

All repairs must be carefully packaged in a box to avoid additional damage being incurred during the shipping process. Zero Halliburton cannot accept unboxed merchandise and is not responsible for products that are damaged or lost in transit.

Please include, your contact information: name, address, phone number and email address inside of the case. The RA Number must also be written on the exterior of the shipping box.

We recommend that you ship your case via a shipment method that includes a tracking number to monitor the delivery status and ensure proper documentation of receipt.

Authorized Service Centers

For added convenience, ZERO HALLIBURTON has a select list of authorized service and repair centers throughout North America and in many other parts of the world. Please contact ZERO HALLIBURTON directly, and we will help you find the Authorized Service Center in your area.

Office Hours: Monday – Friday, 9 AM – 5 PM (EST)

Phone: 1-866-210-5512

E-mail: repairs@zerohalliburton.com

Warranty

Limited Lifetime Warranty

Every Zero Halliburton, Inc. ("ZHI") product is manufactured to the highest industry standards and is covered by the ZHI Limited Lifetime Warranty ("Warranty"). The ZHI Limited Lifetime Warranty protects the original purchaser against defects in workmanship and materials, with the original proof of purchase. This warranty is non-transferable and runs from the original date of purchase.

The warranty does not cover normal wear and tear, airline or other common carrier damage, cosmetic damage such as scratches, marks and dents or damage caused misuse or negligence. The warranty does not cover consequential or incidental damage such as damage to the contents, loss of usage and/or loss of time.

The warranty covers any Zero Halliburton product purchased from a Zero Halliburton store or our website, as well as authorized dealers and authorized websites.

As there are differences the material composition of our product offerings, the warranty relates to the anticipated useful life of the product and is dictated by the type of material from which the product is constructed:

  • Three (3) Year Coverage:
    Nylon and Leather (except small goods and accessory)
  • Five (5) Year Coverage:
    Polycarbonate or other composite materials
  • Ten (10) Year Coverage:
    Aluminum

Should you experience a problem with your Zero Halliburton product, please follow the instructions below:

  1. Contact Zero Halliburton customer service ZHI to make a claim at 1-866-210-5512.
  2. If it is determined the claim is covered under the warranty, ZHI will provide instructions where to ship the product to one of our authorized repair service centers. ZHI will cover the cost of shipping by providing a prepaid freight label and instructions on how to package your product for repair.
  3. For warranty repairs, ZHI will repair the luggage and ship it back to you free of charge.

If the claim is determined not to be covered under the warranty, ZHI may still be able to repair the luggage provided you pre-pay the reasonable estimated costs of repair. The ability to repair a case is based on the age of the case, availability of parts, and extent of repairs needed.

This Limited Lifetime Warranty gives you specific legal rights, and you may have other legal rights which vary from state to state.

For further information, please call (866) 210-5512, Monday – Friday from 9:00am – 5:00pm ET, or email us at info@zerohalliburton.com

Lock Information

TSA Inset Lock Instructions

Zero Halliburton cases feature several styles of TSA Approved Combination locks on luggage, wheeled business and attaché cases. The locks featured on the Zero Halliburton aluminum attachés are not TSA compliant, unless where otherwise noted.

For instructions on re-setting older product locks, please contact Zero Halliburton Customer Service at info@zerohalliburton.com

Below are instructions on how to change the factory pre-set combinations to your unique 3-digit code.

TSA Inset Lock
Featured on ZRL Polycarbonate and Profile Wheeled Styles

The factory pre-set combination is 0-0-0. Make sure the combination reflects 0-0-0 before attempting to reset.

To set the lock to your desired 3-digit code the steps to follow are below. (Refer to Images)

Insert a narrow, pointed object, such as the tip of a pen, into the small round reset button on the right side of the lock until it makes a clicking sound. The reset button will remain in the depressed position. (If the reset button does not depress, make sure the combination is at 0-0-0; using excessive force to depress the reset may damage the lock.)

With the reset button in the depressed position, set the combination to your 3-digit code.

(It is recommended that you write down and save your combination. If the case is locked and the combination is forgotten, a locksmith will be required to open the case.)

Once set, push the Slide-Open button to the right. (Make sure your combination remains in place). You will hear a clicking sound when the reset button returns to its original position. Your combination is now set.

TSA Latch Lock Instructions

Zero Halliburton cases feature several styles of TSA Approved Combination locks. The locks featured on the Zero Halliburton aluminum attachés are not TSA compliant, except where otherwise noted.

For instructions on re-setting older product locks, please contact Zero Halliburton Customer Service at info@zerohalliburton.com

Below are instructions on how to change the factory pre-set combinations to your unique 3-digit code.

TSA Latch Lock
Featured on Classic Aluminum 2.0, Classic Polycarbonate 2.0, GEO 3.0 (including attache and wheeled business cases) Carbon Fiber and Premier Attache 2.0 series.

The factory pre-set combination is 0-0-0.

To set the lock to your desired 3-digit code the steps to follow are below. (Refer to Images)

Ensure the lock shows 0-0-0 unlock and open the case.

Position the case with locks facing upward and to the right.

On the back of the lock, slide the reset button upwards. Once in the up position, set the combination to your 3-digit code.

(It is recommended that you write down and save your combination. If the case is locked and the combination is forgotten, a locksmith will be required to open the case.)

Once complete, return the re-set button to the down position. The combination lock is now reset.

Closed and Pre-set to 0-0-0

Cleaning Instructions

Cleaning Your Zero Halliburton Travel Case

Aluminum

To remove dirt or surface residue, gently wipe the case with a soft, damp cloth. To bring out aluminum's natural shine, buff your case with a coat of mild, silica-free (Silica-based products can scratch the aluminum surface) polishing wax. Admire your handywork.

Polycarbonate

To remove dirt or surface residue, gently wipe the case with a soft, damp cloth. You can use a mild, non-abrasive, detergent (such as Dawn® dish soap) to aid in the removal of any oil-based residue.

Do not us any abrasive or silica-based products. These compounds can scratch the polycarbonate surface.

Leather

To remove dirt and surface residue, gently wipe the case clean using a soft, damp cloth. For extra shine and care, use saddle soap or a high-quality leather treatment product as directed. Do not use waxes, or silicone-based formulas that may impair the ability of the leather to "breathe." For stubborn, persistent stains, consult with a professional leather cleaner for help.

Nylon

To remove dirt and surface residue, begin by brushing debris from the nylon with a soft, nylon-bristled brush. Follow this first step by wiping the case clean using a soft, damp cloth. Do not saturate the case. Allow the nylon case to dry completely away from direct sunlight.

Foam Inserts (Camera and Technical Cases)

ZERO Halliburton uses the highest quality foam available. However, as in any product, the very properties of foam material make it subject to degradation over time. If you notice any appearance of fine powder, loss of resiliency, noticeable color change or a consistency change such as a rubbery soft feel, it is time to obtain a replacement set of foam.

As a maintenance procedure, we recommend that you replace the foam interior of your case every five years. It is important to note that it is your responsibility as case owner to regularly check for foam degradation and to replace the foam as necessary. ZERO Halliburton is not responsible for any damage sustained to the contents of the case due to foam degradation.

Luggage Tracking

ZERO GLOBAL TRACKING PROGRAM

Zero Global Tracking (ZGT) is a complimentary feature that can reunite Zero Halliburton owners with a misplaced, lost or stolen bag. Zero Global Tracking is featured on the following Zero Halliburton collections: Carbon Fiber travel, Classic Aluminum 2.0, Classic Polycarbonate 2.0, Geo 3.0 Aluminum and Geo 3.0 Aluminum Attaché and the ZRL Polycarbonate travel products.

The ZERO GLOBAL TRACKING system is built on the unique 12-digit Tracking Number or UID (Unique Identification Code) that is located on the ZGT Plate found on the exterior of the product. To take advantage of this feature, you register the unique ZGT/UID number and current contact information into the ZERO GLOBAL TRACKING Database which is found on the Zero Halliburton website: http://zh-tracking.com, where you will open and activate an account. You can also scan the QR code found on the tag, which will take you directly to the site.

Zero Global Tracking

Once your product is registered, the Zero Halliburton Global Tracking system allows anyone who may find your lost or stolen case to simply email us at ZH-Tracking.com to advise that they have recovered a bag with the Unique Identification Code found on the ZH-Tracking tag found on your bag. The Finder does not have access to your name or other personal details.

Once ZH-Tracking has been notified, the Zero Halliburton Tracking program will, in turn, notify you, the Owner, and provide you with information pertaining to the recovery of your item.

Please register your product immediately after purchase to activate the ZERO GLOBAL TRACKING feature! Upon your registry, you will also be included to receive select notifications of special ZERO HALLIBURTON events, exclusive offers, and new product introductions.