FAQS

Where can I buy a ZERO Halliburton case?

Zero Halliburton is sold directly at www.zerohalliburton.com, at Zero Halliburton retail and outlets stores, and through authorized Zero Halliburton online and brick and mortar commercial partners. Please refer to the dealer locator to find a retailer nearest you.

What is the ZERO Halliburton Limited Lifetime Warranty?

Zero Halliburton offers a comprehensive warranty program.  Please refer to our warranty information page for details.

What is the best way to clean aluminum?

To remove dirt or surface residue, gently wipe the case with a soft, damp cloth. To bring out aluminum’s natural shine, buff your case with a coat of mild, silica-free (Silica-based products can scratch the aluminum surface) polishing wax.

Does aluminum scratch or dent?

Zero Halliburton aluminum cases are heat-treated and anodize to provide maximum strength to the surface, however, based on the properties of aluminum, it is still possible that your case will scratch or dent. These cosmetic marks do not impact the superior protection a Zero Halliburton aluminum case provides. In fact, many people see these patinas as a reference of their personal travel journeys.

How long will the foam insert in my camera case last?

Zero Halliburton uses the highest quality foam available. However, the very properties of foam make the material subject to degradation. While the foam is chemically stable at room temperature and will perform under a wide range of temperatures, the length of life of the foam can vary widely depending on the care of the product, including but not limited to environmental factors such as extended exposure to UV rays, heat or humidity. As a maintenance procedure, we recommend that you replace the foam interior of your case every five years. It is important to note that it is your responsibility as case owner to regularly check for foam degradation and to replace the foam as necessary. ZERO Halliburton is not responsible for any damage sustained to the contents of the case due to foam degradation.

Where can I purchase foam inserts for my camera case?

If you would like a replacement set of foam inserts for your camera case, please send a request to info@zerohalliburton.com. Please include the model number or the outside dimensions of your case.

I have had my case for many years and I would like to repair it or get replacement parts. Where should I go?

While each ZERO Halliburton case has been made to last a lifetime, it should be expected that component parts will show use over time and may eventually need to be repaired or replaced. While this wear occurs normally and is not covered by our warranty, we will be happy to provide you with high-quality service at a reasonable cost. You may contact us directly for assistance at repairs@zerohalliburton.com

What are the airline standards for carry-on luggage?

Each airline sets own carry-on restrictions. The standard for the major U.S. carriers is 22x14x9 inches. We recommend that you contact your airline for their policy regarding carry-on luggage.

Are you able to customize ZERO Halliburton cases?

For orders of 50 (units per model) or more, we can provide various customization options. Please contact your local reseller or email info@zerohalliburton.com directly for assistance.

How do I contact ZERO Halliburton Customer Service?

Please call 866-210-5512 or send an email to info@zerohalliburton.com